What is myNEWS Malaysia App?

myNEWS Malaysia App provides you with a fast and easy cashless payment using only an App. Keep track of myPOINTS earned and receive exclusive members-only rewards by registering as a member in the App.

Download and register now! Available on the App Store for iPhone and Google Play for Androids.

HOW TO BECOME A MEMBER

Quick & Easy

MEMBER BENEFITS

Join us Now!

FAQ

How We Can Help You?

A myNEWS Card is a store-valued card that works exactly like cash which offers you convenience when you make any purchases at myNEWS.com outlets* in Malaysia. It allows you to top-up a monetary value onto your myNEWS Card for future purchases.

*Not applicable to Senai International Airport, KLIA2 Domestic Airside and First World Hotel (Genting) Outlet.

myNEWS Card can be purchased in myNEWS.com outlets* in Malaysia. Upon payment, the Card must be activated at the cashier before making any purchases.

*Not applicable to Senai International Airport, KLIA2 Domestic Airside and First World Hotel (Genting) Outlet.
There is no limit on number of cards you hold. You can obtain as many as you wish.

You can earn myPOINTS* if you registered your myNEWS Card on your myNEWS Malaysia App. Allow the cashier to scan your registered myNEWS Card / App to earn myPOINTS*.

*Except for any purchasing of service (any reload services, starter packs, bill payment, courier services and money changing services).
myNEWS Card allows you the flexibility of making purchases via cashless transactions and collection of points (members only).

Customer is solely responsible for the use of their Card. A replacement card will not be provided, and its card balance will be forfeited.

If your Card is registered on myNEWS App. You will be able to protect your balance by blocking your Card and transfer the card balance to another registered myNEWS Card / Virtual Card via myNEWS App.

No. All myNEWS Card purchased or received are non-refundable nor exchangeable for cash.
Allow the cashier to scan all your purchases. Then, present your myNEWS Card for barcode scanning to proceed with the payment.
myNEWS Card will expire if not used in three years after the last transaction transacted. A RM10 administration fee will be charged for closing the account. Balance will be forfeited.

A myNEWS Virtual Card is an online card that is not physically issued. It works exactly like myNEWS Card where customer can make any purchases at myNEWS.com outlets* in Malaysia. It allows you to register as a member without having to purchase a physical myNEWS Card.

*Not applicable to Senai International Airport, KLIA2 Domestic Airside and First World Hotel (Genting) Outlet.
You will receive a myNEWS Virtual Card for free when you download and register myNEWS Malaysia App to become a member. However, you are required to reload the Virtual Card to enjoy member-only benefits.
You will need to reload your myNEWS Virtual Card to use it. For payment purpose, allow the cashier to scan all your purchases. Then, present your myNEWS Card for barcode scanning to proceed with the payment.
myNEWS Virtual Card is unremovable from myNEWS Malaysia App.
You are unable to block the Virtual Card however you can contact myNEWS Careline to force sign out from your myNEWS Malaysia App Account if you lost your mobile phone.
myNEWS Virtual Card will expire if not used in three years after the last transaction made. A RM10 administration fee will be charged for closing the account. Balance will be forfeited.
myNEWS Malaysia App is available on App Store for iOS or Google Play for Android.
As a registered myNEWS Malaysia App member, you will receive membership communications about the membership program and rewards, your points collection, membership promotions and monthly specials.

You can add additional myNEWS Card into myNEWS Malaysia App by doing the following:-

  • Go to ‘myCARDS’ and tap on the ‘+’ sign to add card.
  • Enter your unique myNEWS Card Name, ID and PIN.
  • Your myNEWS Card will now appear in your myNEWS Malaysia App.
It is not mandatory to purchase a myNEWS Card to become a member. You will become a myNEWS member once you registered the myNEWS Malaysia App. A myNEWS Virtual Card will be provided after the registration.

You can add a myNEWS Card into myNEWS Malaysia App by doing the following:-

  • Go to ‘myCARDS’ and tap on the ‘+’ sign to add card.
  • Enter your unique myNEWS Card Name, ID and PIN.
  • Your myNEWS Card will now appear in your myNEWS Malaysia App.
You can add a maximum of 5 myNEWS Cards into your myNEWS Malaysia App Account. Inclusive of myNEWS Virtual Card will have a total of 6 Cards in your myNEWS Malaysia App Account.

You can change your default or primary card on myNEWS Malaysia App by doing the following:-

  • Go to ‘myCARDS’
  • Select a card to be set as default or your primary card.
  • Tap ‘Manage’
  • Tap ‘Set as Default’.

You can delete or remove a myNEWS Card on myNEWS Malaysia App by doing the following:-

  • Go to ‘myCARDS’
  • Select a card to be removed
  • Tap ‘Manage’
  • Tap ‘Remove this Card’
  • Tap ‘Confirm’ to remove the card.
*By removing Card, you are unable to collect points with the Card via myNEWS Malaysia App and history will be deleted from this account. The remaining card balance will maintain stored on the Card itself.

Please follow below steps when you make payment with myNEWS Malaysia App:-

  • Ensure coupon button(s) has been activated and present them to the cashier.
  • Select a myNEWS Card on myNEWS Malaysia App and present your phone to cashier for verification of member status.
  • Allow the cashier to scan all purchases.
  • Present your selected myNEWS Card on myNEWS Malaysia App again to the cashier for barcode scanning to proceed with payment.

*Please refer to the Redemption Instructions and Terms and Conditions prior redeeming your rewards.

If your mobile device is lost or stolen, follow these steps to sign out from your myNEWS Malaysia App account:-

  • Report stolen or lost of mobile device via mynewscareline@mynews.com.my.
  • A few security questions will be asked for verification purposes.
  • Once verified, myNEWS.com will force sign out from your stolen or lost mobile device.

Alternatively, you will be automatically signed out from myNEWS Malaysia App account on your old mobile device when login to myNEWS Malaysia App with your new mobile device.

If you’ve forgotten your myNEWS Malaysia App password, follow these steps to regain access to your account:-

  • Tap ‘Forgot Password’ link on the ‘Login’ Page.
  • Enter your registered phone number and tap ‘Reset Password’.
  • You will receive a 4-digit verification code via text message (SMS).
  • Enter the verification code and tap ‘Next’.
  • Enter your new password and confirm new password then tap ‘Done’.
  • You can now log in with your phone number and new password.
You can download myNEWS Malaysia App from App Store for iOS or Google Play for Android on your new mobile device and sign in with your account information. Once you have signed in, you will be logout automatically from myNEWS Malaysia App Account on your old mobile device.
You are unable to use myNEWS Malaysia App on multiple devices. You will be logout automatically from your previous mobile device when you signed into myNEWS Malaysia App with the new mobile device.
You are required to connect your Facebook or Google under ‘myACCOUNT’ > ‘My Profile’ in order to login via Facebook or Google.

You are required to register myNEWS Malaysia App to become a member to earn myPOINTS. You will be awarded 1 myPOINTS for every RM1 spent at myNEWS.com outlets* in Malaysia.

*Not applicable to Senai International Airport, KLIA2 Domestic Airside and First World Hotel (Genting) Outlet.
* Except for any purchasing of service (any reload services, starter packs, bill payment, courier services and money changing services).
You can check your myPOINTS balance via myNEWS Malaysia App on ‘myCARD’ page.
myPOINTS are non-transferable.
All accumulated myPOINTS from separate myNEWS Cards will automatically merge into one myNEWS Malaysia App Account if your myNEWS Cards are registered on myNEWS Malaysia App as a member (including myNEWS Virtual Card).

You are entitled for myPOINTS* with amount paid for the said purchase with any payment method that’s available at myNEWS Outlets.

*Not applicable to Senai International Airport, KLIA2 Domestic Airside and First World Hotel (Genting) Outlet.
*Except for any purchasing of service (any reload services, starter packs, bill payment, courier services and money changing services).
Your myPOINTS will expire in one year rolling period from the date collected. For example, points collected in January 2017 will expire by 31 January 2018.
You will need to utilize the points before it expires.
You are not allowed to collect myPOINTS when you redeem your myPOINTS for purchases.

There is 4 different types of reward under myREWARDS:- *Applicable when you registered myNEWS Malaysia App as a member.

Type of Rewards Condition Payment Instruction
myDISCOUNTS Member discount on selected merchandise.
  • Present your registered myNEWS Card or myNEWS Malaysia App to the cashier for verification of member status.
  • Allow the cashier to scan your purchases.
  • Present your registered myNEWS Card or myNEWS Malaysia App again to the cashier for barcode scanning to checkout. Price will be deducted automatically in condition of a successful barcode scan.
mySTAMPS

Collect all stamps to exchange for coupon or gift.

  • Once collected all stamps, tap ‘Redeem’ button to exchange for coupon to redeem the reward anytime.
  • You will receive the coupon in myCOUPONS.
*Please refer to myCOUPONS on how to redeem the reward.
myEXCHANGE Use myPOINTS to exchange for coupon.
  • Tap ‘Exchange Now’ to exchange for your desired coupon anytime if you have sufficient points.
  • Once you’ve confirmed to exchange, you will receive the coupon in myCOUPONS.
*Please refer to myCOUPONS on how to redeem the reward.
mySPECIAL

Bonus points for selected merchandise.

  • Bring all your purchases (including mySPECIAL merchandise) to the cashier counter.
  • Present your registered myNEWS Card or myNEWS Malaysia App to the cashier for verification of member status.
  • Allow the cashier to scan your purchases.
  • Present your registered myNEWS Card or myNEWS Malaysia App again to the cashier for barcode scanning to checkout. You will receive extra bonus points in condition of a successful barcode scan.

To redeem a coupon, kindly follow the steps below:-

  • Go to ‘myCOUPONS’.
  • Check on the Redemption Instructions and Terms and Conditions to redeem your reward if necessary
  • Ensure the ‘Redeem Now’ button(s) has been activated prior to checkout and present them to the cashier.
    Note: Coupon will be deactivated after 30 minutes.
  • Present your registered myNEWS Card or myNEWS Malaysia App to the cashier for verification of member status.
  • Allow the cashier to scan your purchases.
  • Present your registered myNEWS Card or myNEWS Malaysia App again to the cashier for barcode scanning to checkout. Your activated coupon will take effect in condition of a successful barcode scan.

You can add a coupon by doing the following:-

  • Go to ‘myCOUPONS’.
  • Tap on the top right corner.
  • Enter the Coupon Code and Verification Code to add the coupon.
  • Tap Confirm.
  • Your coupon will appear on myCOUPONS, Active page.

You can reload your myNEWS Card or myNEWS Malaysia App at any myNEWS outlets* or via myNEWS Malaysia App

*Not applicable to Senai International Airport, KLIA2 Domestic Airside and First World Hotel (Genting) Outlet.
You can reload your myNEWS Card or myNEWS Malaysia App at any myNEWS.com outlets* by doing the following:-
myNEWS Card
  • Inform cashier the reload amount to your myNEWS Card.
  • Present the barcode of your myNEWS Card for verification of member status.
  • Present the barcode of your myNEWS Card again to reload.
myNEWS Malaysia App
  • Inform cashier the reload amount to your selected myNEWS Card / Virtual Card.
  • Go to ‘myCARDS’ and select a Card.
  • Present the barcode of your selected myNEWS Card / Virtual Card to the cashier for verification of member status.
  • Present the barcode of your selected myNEWS Card / Virtual Card again to reload.
*Not applicable to Senai International Airport, KLIA2 Domestic Airside and First World Hotel (Genting) Outlet.

You can reload your registered myNEWS Card online via myNEWS Malaysia App by doing the following:-

  • Tap ‘E-Top Up’ on ‘myHOME’ screen / Go to ‘myCARDS’ screen
  • Select a Card and tap ‘Top Up’
  • Choose your desired top up value / key in a desired amount and tap ‘Proceed’.
  • Choose a payment method and proceed with payment.
*Note: Minimum online reload is RM50 and maximum credit value in each myNEWS Card is up to RM1,500.
You can choose a reload value from RM10, RM30, RM50, RM100 and RM150.
Yes. For security reason, each myNEWS Card can store only up to RM1,500.
Unfortunately, the payment modes acceptable to load or reload a myNEWS Card are cash, debit card and credit card. You cannot load or reload a myNEWS Card with another myNEWS Card.

You can check your card balance at myNEWS.com outlet* in Malaysia by asking for balance inquiry from our friendly cashier.

Alternatively, you can check your Card Balance if it’s registered on myNEWS Malaysia App by doing the following:-

  • Go to ‘myCARDS’.
  • Select any Card that you wish to check.
  • Card Balance will be shown under the barcode.
*Not applicable to Senai International Airport, KLIA2 Domestic Airside and First World Hotel (Genting) Outlet.

Yes, you can transfer the balance from one myNEWS Cards to another if Cards are registered on your myNEWS Malaysia App by doing the following:-

  • Go to ‘myCARDS’.
  • Select a Card you wish to transfer balance from.
  • Tap ‘Manage’ then tap ‘Funds Transfer’.
  • Select and tap on the Card that you wish to transfer balance to.
  • Tap ‘Confirm’ to transfer balance.
*All balance within the Card will be transferred over to another Card. No partial balance transfer is allowed.
Download myNEWS Malaysia App on App Store for iOS or Google Play for Android. Create your myNEWS Malaysia App Account by registering in the App and you will become a member.
No membership fee imposed.
To avoid card deactivation, the validity of myNEWS membership is 3 years from the last transaction transacted.
There are three levels of myNEWS membership. Advance through two elite levels when you meet qualifying criteria in one year rolling period.
Membership Ranking Level Qualifying Purchases Benefit*
Silver n/a 1 myPOINTS for every RM1 spent.
Gold Spend a minimum of RM1,000 in one year rolling period. 1.1 myPOINTS for every RM1 spent.
Platinum Spend a minimum of RM2,000 in one year rolling period. 1.2 myPOINTS for every RM1 spent.
*Except for any purchasing of service (any reload services, starter packs, bill payment, courier services and money changing services).
Yes, you can check your progress in ‘myACCOUNT’ under ‘My Ranking’.

A one-year rolling period means one-year (12 consecutive months) where a new one-year period begins on the date of myNEWS Malaysia App Member Registration or an upgrade in Membership Ranking Level.

Date Customer Y Customer Z
1st Jan 2017

Customer Y & Z registered to became myNEWS member.

Customer Y & Z is a SILVER member by default.

1st Jun 2017 Customer Y & Z spent more than RM1,000 and became GOLD member. The one year rolling period resets.
1st Aug 2017 Customer Y & Z spent more than RM2,000 (since 1st Jun 2017) and became PLATINUM. The one year rolling period resets again.
1st Aug 2018 Customer Y spent less than RM2,000 from 1 August 2017 to 31 July 2018 (1 year rolling period). Customer Y will be downgraded to GOLD member. Customer Z spent more than RM2,000 from 1 August 2017 to 31 July 2018 (1 year rolling period). Customer Z will maintain as PLATINUM member.
Yes, you will be downgraded by 1 level if you did not fulfil the minimum spending in one year rolling period. For example, if you are a Platinum member and you did not fulfil the minimum of RM2,000 purchases in one year rolling period. You will be downgraded and become a Gold member.
Your Accumulated Purchases will expire and reset to zero on each year rolling period.
You can check your transaction history via myNEWS Malaysia App if the myNEWS Card is registered by doing the following:-
Transaction History of myNEWS Card / Virtual Card
  • Go to ‘myCARDS’.
  • Select a Card and tap ‘Manage’.
  • Tap ‘Transaction History’ to check your transaction history of the Card.
Transaction History by Visit
  • Go to ‘myACCOUNT’.
  • Tap ‘My Visit History’ to check your transaction history by visit.
*Amount purchased and myPOINTS for any purchasing of service (any reload services, starter pack, bill payments, courier services and money exchange services) will not be displayed on myNEWS Malaysia App.

You can remove yourself from myNEWS.com push notification list by doing the following:-

  • Go to ‘myACCOUNT’.
  • Uncheck “I would like to receive information from myNEWS.com”.
* By unchecking the notification, you will no longer receive any marketing and advertising information and materials from myNEWS.com.
You are not allowed to edit your ‘Gender’ or ‘Date of Birth’ after your first registration.

You can leave us your comment and thoughts about that outlet by doing the following:-

  • Go to ‘myACCOUNT’.
  • Tap ‘My Visit History’.
  • Select a visited outlet and tap ‘Feedback’.
  • Leave a comment or provide us your feedback at ‘Visit Feedback’.
  • Tap ‘Submit’ when you’re done.
*Alternatively, email us your feedback via mynewscareline@mynews.com.my.

You can update your email address on myNEWS Malaysia App by doing the following:-

  • Go to ‘myACCOUNT’.
  • Tap ‘My Profile’.
  • Enter your new email address in ‘E-Mail Address’.
  • Tap ‘Save’ to update your email address.

You can change your password by doing the following:-

  • Go to ‘myACCOUNT’ and tap ‘My Profile’.
  • Tap ‘Change Password’.
  • Enter your registered mobile number and tap ‘Get Verification Code’ to request a verification code.
  • Enter the 4-digit verification code found in the text messaging (SMS) sent to you.
  • Enter your new password and confirm new password.
  • Tap ‘Confirm’ to change the password.

You can change your phone number from myNEWS Malaysia App by doing the following:-

  • Go to ‘myACCOUNT’ and tap ‘My Profile’.
  • Tap ‘Change Phone Number’.
  • Enter new phone number.
  • Request for verification code by tapping ‘Get Verification Code’.
  • Enter the 4-digit verification code found in the text messaging (SMS) sent to you.
  • Tap ‘Confirm’ to change your mobile number.

You can update your personal details by doing the following:-

  • Go to ‘myACCOUNT’.
  • Tap ‘My Profile’.
  • Update any related personal details.
  • Tap ‘Save’ when you’re done.
By connecting your Facebook or Google account, you can log into myNEWS Malaysia App faster and conveniently without entering your registered phone number and password.

myNEWS loyalty card & mobile App Account Terms of Use and Agreement

THE USE OF THE MYNEWS LOYALTY CARD AND/OR VIRTUAL CARD (THE “MYNEWS CARD”) AND/OR MOBILE APPLICATION PROGRAM (THE “MYNEWS MALAYSIA APP”) CONSTITUTES ACCEPTANCE OF THESE TERMS OF USE (“TERMS”), WHICH MAY BE REVISED BY MYNEWS FROM TIME TO TIME, AND IS A BINDING AGREEMENT BETWEEN THE USER (“USER”, “YOU”) AND MYNEWS RETAIL SDN. BHD. (“MYNEWS", “US”) GOVERNING THE USE OF THE MYNEWS CARD.

THE USE OF MYNEWS CARD IS GOVERNED BY THE TERMS OF THIS AGREEMENT. PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS BEFORE USING YOUR MYNEWS CARD.

BY DOWNLOADING OR INSTALLING THE MYNEWS MALAYSIA APP, USER ACKNOWLEDGES AND AGREES TO BE BOUND BY THESE TERMS. IF USER DOES NOT AGREE TO THESE TERMS, SUCH USER SHOULD UNINSTALL THIS MYNEWS MALAYSIA APP IMMEDIATELY.

KINDLY REGISTER YOUR MYNEWS CARD USING OUR MYNEWS MALAYSIA APP IN ORDER TO REGISTER AS A MYNEWS LOYALTY MEMBER TO SECURE YOUR UNUSED BALANCE UPON CARD DEACTIVATION IN THE EVENT THAT YOUR MYNEWS CARD IS LOST, STOLEN OR DAMAGED.

MYNEWS LOYALTY CARD PROGRAM

About myNEWS Loyalty Card and MYNEWS Malaysia App

The myNEWS Card is issued to you by myNEWS. It allows you to purchase a credit value and store the credit on to your myNEWS Card for future purchases at myNEWS stores except Senai International Airport, KLIA2 Domestic Airside, Xiamen University and First World Hotel (Genting) outlet. The myNEWS Card can be used to make any purchases at myNEWS stores except Senai International Airport, KLIA2 Domestic Airside, Xiamen University and First World Hotel (Genting) outlet. The myNEWS Card is to be treated like cash. It cannot be replaced if lost, stolen or damaged unless you have registered it and reported the loss as described below. The credit value that you store onto your myNEWS Card is a pre-payment only for the goods and services of myNEWS stores (except Senai International Airport, KLIA2 Domestic Airside, Xiamen University and First World Hotel (Genting) outlet). No credit card, credit line, overdraft protection or deposit account is associated with a myNEWS Card. No interest, dividends or any other earnings on credit value stored on to a myNEWS Card will accrue or be paid or credited to you by myNEWS. The value associated with the myNEWS Card is not insured or guaranteed by any person or entity.

Your myNEWS Card is valid for use in myNEWS stores in Malaysia only except Senai International Airport, KLIA2 Domestic Airside, Xiamen University and First World Hotel (Genting) outlet. We reserve the right not to accept any myNEWS Card or otherwise limit use of a myNEWS Card if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful.

Purchasing Credit Value on Your myNEWS Card

In-Store

In Malaysia, you can purchase credit value and store it onto a myNEWS Card by using cash, debit card and/or credit card by visiting any myNEWS store in Malaysia except Senai International Airport, KLIA2 Domestic Airside, Xiamen University and First World Hotel (Genting) outlet.

Purchasing credit value of a myNEWS Card with another myNEWS Card is not allowed. The minimum amount that can be purchased and stored into a myNEWS Card is Ringgit Malaysia Ten (RM10) only each time. A maximum amount of Ringgit Malaysia One Thousand Five Hundred (RM1,500) only is permitted on a myNEWS Card at any given time and the amount that can be stored into a myNEWS Card must be in denominations of Ringgit Malaysia Ten (RM10).

Online

If you choose to top up your myNEWS Card online, any personal data which you provide to us in order to do so will be held pursuant to myNEWS Privacy Policy on servers in Malaysia and by proceeding with the topping up facility, you will be agreeing to this agreement. The minimum amount that can be loaded into a myNEWS Card is Ringgit Malaysia Fifty (RM50). A maximum amount of Ringgit Malaysia One Thousand Five Hundred (RM1,500) is permitted on a myNEWS Card at any given time and the amount that can be reloaded into a myNEWS Card must be in denomination of Ringgit Malaysia Ten (RM10).

myNEWS may change these maximum and minimum amounts at any time by notifying you at the point of sale, at outlets or on our website at www.mynews.com.my (“myNEWS Website”) and such change shall not constitute an amendment to this agreement.

About myNEWS Virtual Card

The myNEWS Virtual Card is issued to you by myNEWS. It allows you to register as a member without having to purchase a physical myNEWS card. You can log into myNEWS Malaysia App and key in your personal details as per requirements. Each myNEWS Virtual Card has a unique myNEWS card number associated with it.

The myNEWS Virtual Card has NO credit value unless you purchase credit value into your Virtual Card to enable you to use your myNEWS Virtual Card to make any purchases at myNEWS stores except Senai International Airport, KLIA2 Domestic Airside, Xiamen University and First World Hotel (Genting) outlet. Once you have purchased credit value and store the credit value into your myNEWS Virtual Card, it is to be treated like cash. In Malaysia, you can purchase credit value and store it onto your myNEWS Virtual Card by using cash, debit card and/or credit card by visiting any myNEWS store in Malaysia except Senai International Airport, KLIA2 Domestic Airside, Xiamen University and First World Hotel (Genting) outlet. The credit value that you store onto your myNEWS Virtual Card is a pre-payment only for the goods and services of myNEWS stores (except Senai International Airport, KLIA2 Domestic Airside, Xiamen University and First World Hotel (Genting) outlet).

Purchasing credit value for your myNEWS Virtual Card with another myNEWS Card is not allowed. The minimum amount that can be purchased and stored into your myNEWS Virtual Card is Ringgit Malaysia Ten (RM10) and a maximum amount of Ringgit Malaysia One Thousand Five Hundred (RM1,500) only is permitted on a myNEWS Virtual Card at any given time and the amount that can be stored into a myNEWS Virtual Card must be in denominations of Ringgit Malaysia Ten (RM10). myNEWS may change these maximum and minimum amounts at any time by notifying you at the point of sale, at outlets or on our website at www.mynews.com.my (“myNEWS Website”) and such change shall not constitute an amendment to this agreement. All other definitions and terms relating to physical myNEWS card applies to the Virtual Card as listed below.

Fees and Expiry Date

myNEWS does not charge any fees for the issuance, activation, use or purchase of credit value of your myNEWS Card. Your myNEWS Virtual Card and/or physical card will expire if not used within three (3) years after the last transaction transacted.

Receipts and Statements

We will not issue or send any statements of itemized transactions from a myNEWS Card or Virtual Card account to the cardholders. You can check the balance of your myNEWS Card and/or Virtual Card or review the most recent transactions on your myNEWS Card on our myNEWS Malaysia App for those who have registered as a member via our myNEWS Malaysia App. Keep your receipts and check your transaction history via our myNEWS Malaysia App to ensure that your account balance is correct.

Redemption

You are required to register your myNEWS Card using our myNEWS Malaysia App in order to earn points for all transactions made in myNEWS stores in Malaysia, except Senai International Airport, KLIA2 Domestic Airside, Xiamen University and First World Hotel (Genting) outlet (“myPOINTS”). For those registered users , you will earn myPOINTS every time you make payment by the way of physical cash, debit card, credit card, online banking, registered myNEWS Card, myNEWS Malaysia App or any other payment methods accepted at our myNEWS stores in Malaysia, except Senai International Airport, KLIA2 Domestic Airside, Xiamen University and First World Hotel (Genting) outlet. In any case where your registered myNEWS Card or myNEWS Malaysia App is not presented, you will not be able to enjoy the benefits and privileges. For the avoidance of doubt, no myPOINTS will be earned for any purchasing of services, e.g. any reload services, mobile starter packs, bill payment, courier services, money changing services and etc in myNEWS stores.

You are entitled to become Silver member with any purchase. Silver members who have spent above Ringgit Malaysia One Thousand (RM1,000) on cumulative basis within a 12-month period from the registration date of the myNEWS Card (“one-year rolling period”) will be upgraded automatically to Gold member on the transaction day their total accumulative spending becomes more than Ringgit Malaysia One Thousand (RM1,000).

Gold members who have spent above Ringgit Malaysia Two Thousand (RM2,000) in a one-year rolling period commencing from the date they become a Gold member will be upgraded automatically to Platinum member on the transaction day their total accumulative spending becomes more than Ringgit Malaysia Two Thousand (RM2,000).

The Gold / Platinum membership status will be valid for 12 months. Gold members / Platinum members are required to spend a minimum of Ringgit Malaysia One Thousand (RM1,000) / Ringgit Malaysia Two Thousand (RM2,000) respectively within the Gold / Platinum membership validity period to maintain or renew the Gold / Platinum membership status. Gold members / Platinum members who do not achieve the qualifying purchases as stated above will be downgraded automatically to become a Silver member / Gold member respectively in the next one-year rolling period.

Silver member will earn 1 myPOINTS for every RM1 spent. Gold member will earn 1.1 myPOINTS for every RM1 spent. Platinum member will earn 1.2 myPOINTS for every RM1 spent. 100 myPOINTS carry value of RM1. Your myPOINTS accumulated are non-transferable and each point will expire in one year from the last day of the month the myPOINTS have been collected.

The myNEWS Card and/or Virtual Card and myPOINTS accumulated cannot be exchanged for cash or card credit balance unless required by and subject to the terms of this agreement. All reward, coupon, promotions and benefits are valid only within their stipulated periods. The points collection entitlement in the myNEWS Malaysia App is final and no further correspondence will be entertained. We reserve the right to adjust the points tiers or requirements without prior notice.

myPOINTS redemption for coupon to be used for purchases at myNEWS stores except Senai International Airport, KLIA2 Domestic Airside, Xiamen University and First World Hotel (Genting) outlet will be on terms as published in our myNEWS Malaysia App or website or as notified via electronic media from time to time.

The myNEWS app is unable to provide support for any telecommunication services. These services include reload service, mobile starter pack, bill payment, courier service and money changing.

myNEWS Careline

We reserve the right to correct the balance of your myNEWS App Account (including myPOINTS) if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your myNEWS Card, please send us your queries at mynewscareline@mynews.com.my and we will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We will not be liable for any billing error unless you provide us notice within thirty days (30) days from the transaction date. You should monitor your transactions and account balances closely.

Optional Registration; Liability for Unauthorised Transactions

myNEWS Card is used like cash for purchases from myNEWS and as a card user, you are responsible for all transactions associated with your myNEWS Card, including unauthorized transactions. We will not be responsible for any liability whatsoever arising from lost, stolen or damaged myNEWS Cards. We will not issue any replacement cards for lost, stolen or damaged myNEWS Cards. However, for registered myNEWS Card, the card can be deactivated by logging into our myNEWS Malaysia App or email us at mynewscareline@mynews.com.my to stop usage of the card. You are required to purchase and activate a new myNEWS Card at our outlets (except Senai International Airport, KLIA2 Domestic Airside, Xiamen University and First World Hotel (Genting) outlet) and transfer the balance from the deactivated card into the new myNEWS card via our myNEWS Malaysia App upon registration of the new myNEWS card. Your registered myNEWS Card balance is only protected from the point in time that you notify us via the above contact methods that your registered myNEWS Card is lost, stolen or damaged. The transfer of value of the deactivated card must be done within thirty (30) days from the date it was deactivated; in which if you fail to do so, the value in the deactivated myNEWS Card will automatically be cancelled and treated as null and void.

In the event of an unregistered myNEWS Card is lost, any remaining balance of the myNEWS Card will automatically be cancelled and treated as null and void.

The above terms are applicable to myNEWS Virtual Card members as well

To register your myNEWS Card and/or Virtual Card, please log onto our myNEWS Malaysia App to register. For the avoidance of doubt, you are allowed to register up to five (5) myNEWS Card (including myNEWS Virtual Card) under your myNEWS Malaysia App Account.

If there is a change of information provided for registration, do notify us immediately. Personal information which you provide to us for purposes of registering your myNEWS Card and/or Virtual Card will be held pursuant to myNEWS Privacy Policy which is available on our myNEWS Website.

By submitting your personal data upon registration of your myNEWS Card and/or Virtual Card, you agree that myNEWS may collect, obtain, store and process your personal data that you provide in our myNEWS Malaysia App for the purpose of receiving updates, news, promotional and marketing mails or materials from myNEWS and you consent to the use of that personal data as set out in our myNEWS Privacy Policy.

Apple and Google Terms and Conditions; myNEWS Policies

These Terms supplement and incorporate (a) in case the myNEWS Malaysia App is distributed through Apple, Inc.’s (“Apple”) system, Apple’s Terms and Conditions (located at www.apple.com/legal/itunes/us/terms.html#service) including, without limitation, the Licensed Application End User License Agreement provided therein (“Apple Terms”); (b) in case the myNEWS Malaysia App is distributed through Google Inc’s (“Google”) system, Google Play Terms of Service (located at http://play.google.com/about/play-terms.html) (“Google Terms”) and (c) other myNEWS policies (“myNEWS Policies”), including the terms of use for the myNEWS Malaysia App, myNEWS Website and the myNEWS Card and/or Virtual Card, posted at our myNEWS Website. If any of the provisions of the Apple Terms, Google Terms or any applicable myNEWS Policies conflict with these Terms, these Terms will prevail, solely to the extent such terms apply to the myNEWS Malaysia App.

User License

Subject to these Terms, myNEWS grants the User a personal, non-exclusive, non-transferable, limited and revocable license to use the myNEWS Malaysia App for personal and/or non-commercial use only on an Apple iPhone, iPad or iPod Touch or an Android device (each a “Device”) owned or controlled by User as permitted by the Apple Terms or the Google Terms and in accordance with these Terms (“User License”). Any use of the myNEWS Malaysia App in any other manner, including, without limitation, resale, transfer, modification or distribution of the myNEWS Malaysia App or text, pictures, music, barcodes, video, data, hyperlinks, displays and other content associated with the myNEWS Malaysia App (“Content”) is prohibited. This Agreement and User License also governs any updates to, or supplements or replacements for, this myNEWS Malaysia App unless separate terms accompany such updates, supplements or replacements, in which case the separate terms will apply.

Online Payment

Users who download the myNEWS Malaysia App may also elect to participate in certain functionality of myNEWS Malaysia App which will allow the User to use a Mobile Device to load value to or make payment by a myNEWS Card or to transfer any or all the balance from one myNEWS Card to another myNEWS Card in accordance with these Terms and the myNEWS Policies. myNEWS reserves the right at any time to discontinue any or all of the functions of Online Payment.

You may only use the bar code or code generated from myNEWS Malaysia App to make a payment. myNEWS reserves the right to reject any bar code or code presented in any other forms such as screenshots, printed or images generated through any other mediums. myNEWS shall not be liable to verify the identity or authenticity of any Device holder. All transactions carried out from user’s myNEWS account through a Device shall be deemed to be valid and authorised by the user.

User Information

Some functionality of the myNEWS Malaysia App, including Online Payment and location-based services and functionality, may require the transmission of information provided by the User including but not limited to user names and passwords, addresses, e-mail addresses, financial information (such as debit card numbers), the International Mobile Equipment Identity number accessed in the User’s Device, phone-book information, information related to a myNEWS Card or GPS location (“User Information”). If the User uses such myNEWS Malaysia App functionality, the User consents to the transmission of User Information to myNEWS, its agents and/or service providers and authorizes myNEWS, its agents and/or service providers to record, process and store such User Information as necessary for the myNEWS Malaysia App functionality and for purposes described in the myNEWS Privacy Policy located at the myNEWS Malaysia App or myNEWS Website. The User is solely responsible for maintenance of the confidentiality and security of any User Information transmitted from or stored on a Device for purposes of the myNEWS Malaysia App, including Online Payment for all transactions and other activities undertaken with any myNEWS Card registered in the User’s name or in relation to purchase of myNEWS Card and/or Virtual Card, whether authorized or unauthorized. The User agrees to immediately notify myNEWS of any unauthorized transactions associated with the myNEWS Malaysia App including Online Payment or any other breach of security. myNEWS shall not be responsible for any losses arising out of the loss or theft of User Information transmitted from or stored on a Device or from unauthorized or fraudulent transactions associated with the myNEWS Malaysia App.

Acceptable Use

Use by the User of the myNEWS Malaysia App and any Content and User Information transmitted in connection with the myNEWS Malaysia App is limited to the contemplated functionality. The User agrees that his or her use of the myNEWS Malaysia App and any Content must comply with these Terms and the myNEWS Policies. In no event may the myNEWS Malaysia App be used in a manner that (a) harasses, abuses, stalks, threatens, defames or otherwise infringe or violate the rights of any other party (including but not limited to rights of publicity or other proprietary rights); (b) is unlawful, fraudulent or deceptive; (c) uses technology or other means to access the myNEWS Malaysia App, myNEWS Website or Content that is not authorized by myNEWS; (d) use or launch any automated system, including without limitation, "robots," "spiders," or "offline readers," to access the myNEWS Malaysia App, myNEWS Website or Content; (e) attempts to introduce viruses or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (f) attempts to gain unauthorized access to myNEWS computer network or user accounts; (g) encourages conduct that would constitute a criminal offense, or that gives rise to civil liability; (h) violates these Terms; (i) attempts to damage, disable, overburden, or impair myNEWS servers or networks; or (j) fails to comply with applicable third party terms (collectively “Acceptable Use”). myNEWS reserves the right, in its sole discretion, to terminate any User License, terminate any User’s participation in Online Payment, remove Content or assert legal action with respect to Content or use of the myNEWS Malaysia App, including Online Payment, that myNEWS reasonably believes is or might be in violation of these terms of Acceptable Use or myNEWS Policies including these Terms, but myNEWS failure or delay in taking such actions does not constitute a waiver of its rights to enforce these Terms.

Indemnification

At myNEWS request, the User agrees to defend, indemnify, and hold harmless myNEWS, MYNEWS HOLDINGS BERHAD (formerly known as Bison Consolidated Berhad) and their affiliated companies, and their employees, contractors, officers, and directors from any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, expenses (including attorney's fees) that arise from the User’s use or misuse of the myNEWS Malaysia App (including Online Payment), violation of these Terms or violation of any rights of a third party. myNEWS reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by the User, in which event the User will cooperate in asserting any available defences. In the event of any third party claim that the myNEWS Malaysia App or User’s possession and use of the myNEWS Malaysia App infringes that third party’s intellectual property right, myNEWS, not Apple or Google, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.

No Warranties

MYNEWS IS PROVIDING THE MYNEWS MALAYSIA APP TO THE USER "AS IS" AND THE USER IS USING THE MYNEWS MALAYSIA APP AT HIS OR HER OWN RISK. TO THE FULLEST EXTENT ALLOWABLE UNDER APPLICABLE LAW, MYNEWS DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OR CONDITIONS THAT THE MYNEWS MALAYSIA APP IS MERCHANTABLE, OF SATISFACTORY QUALITY, RELIABLE, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, NON-INFRINGING OR FREE OF DEFECTS OR ERRORS OR ABLE TO OPERATE ON AN UNINTERRUPTED BASIS, OR THAT THE USE OF THE MYNEWS MALAYSIA APP BY THE USER IS IN COMPLIANCE WITH LAWS APPLICABLE TO THE USER OR THAT USER INFORMATION TRANSMITTED IN CONNECTION WITH THE MYNEWS MALAYSIA APP (INCLUDING AS PART OF ONLINE PAYMENT) WILL BE SUCCESSFULLY, ACCURATELY OR SECURELY TRANSMITTED.

No Liabilities

myNEWS will not be liable to the User for:

  • any loss of income, business, goodwill or profits arising out of this agreement;
  • any unauthorized access to or alteration, theft or destruction of the myNEWS Card and/or Virtual Card; the consequences of any delay or mistake relating to the use of myNEWS Card and/or Virtual Card caused by any circumstances beyond myNEWS’ control;
  • any loss or damage which was not caused by myNEWS’ breach of this agreement or breach of legal duty of care;
  • any loss or damage which was not a reasonably foreseeable result of either myNEWS’ breach of this agreement or breach of legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time myNEWS and the User entered into this agreement, such loss was contemplated by the User and by myNEWS; or
  • any loss or damage suffered by the User as a result of the User failing to take reasonable precautions against such loss or damage.

Trade Marks, Branding, myNEWS Malaysia App and Content

“myNEWS”, the myNEWS logo, and other myNEWS trademarks, service marks, graphics and logos used in connection with the myNEWS Malaysia App are trademarks or registered trademarks of MYNEWS HOLDINGS BERHAD (collectively “myNEWS marks”). Other trademarks, service marks, graphics and logos used in connection with the myNEWS Malaysia App are the trademarks of their respective owners (collectively “Third Party Marks”). The myNEWS Marks and Third Party Marks may not be copied, imitated or used, in whole or in part, without the prior written permission of myNEWS or the applicable trademark holder. The myNEWS Malaysia App and the Content are protected by copyright, trademark, patent, trade secret, international treaties, laws and other proprietary rights, and may have security components that protect digital information only as authorized by myNEWS or the owner of the Content.

Governing Law and Jurisdiction

These Terms are governed by the laws of Malaysia, without regard to conflict of laws rules. The User irrevocably consents to the exclusive jurisdiction of the courts of Malaysia for purposes of any legal action arising out of or related to the use of the myNEWS Malaysia App or these Terms.

Changes

myNEWS reserves the right to change or modify these Terms or any other myNEWS Policies related to use of the myNEWS Malaysia App at any time and at its sole discretion by posting revisions on the myNEWS Malaysia App and myNEWS Website. Continued use of the myNEWS Malaysia App following the posting of these changes or modifications will constitute acceptance of such changes or modifications.

Severability

If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Assignment

We may transfer all or part of this agreement without such transfer being considered a change to the agreement, by giving notice to you. The company or other entity to whom we transfer this agreement will have the same rights and obligations as we did before the transfer and we will ensure that it agrees in writing to be bound by the terms and conditions of this agreement so that your rights under this agreement are not detrimentally affected.

Entire Agreement; Construction

All correspondence entered into under this agreement will be in the English language. This agreement is the complete and exclusive statement of the agreement between you and MYNEWS RETAIL SDN BHD and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this agreement.

Enquiries or Questions

If you have any questions regarding this myNEWS Card Account Terms of Use and Agreement, or your myNEWS Card, please email to mynewscareline@mynews.com.my.

MYNEWS RETAIL SDN BHD
Lot No. 3, Jalan Teknologi 3/1,
Taman Sains Selangor 1, Seksyen 3, PJU 5,
Kota Damansara, 47810 Petaling Jaya,
Selangor.

Customer Careline Centre

Email: mynewscareline@mynews.com.my

FIND A STORE

Visit an outlet near you