What is myNEWS Malaysia App?

myNEWS Malaysia App provides you with a fast and easy cashless payment using only an App. Keep track of myPOINTS earned and receive exclusive members-only rewards by registering as a member in the App.

Download and register now! Available on the App Store for iPhone and Google Play for Androids.

HOW TO BECOME A MEMBER

Quick & Easy

MEMBER BENEFITS

Join us Now!

FAQ

How We Can Help You?

You can earn myPOINTS* if you registered your myNEWS loyalty app on your myNEWS Malaysia App. Allow the cashier to scan your registered myNEWS App to earn myPOINTS*.

*Payment for any reload services, mobile starter packs, bill payment, courier services and money changing services are not applicable.

myNEWS loyalty app allows you the flexibility of making purchases via cashless transactions and collection of points (members only).

myNEWS Virtual Card will expire if not used in three years after the last transaction made. A RM10 administration fee will be charged for closing the account. Balance will be forfeited.

myNEWS Malaysia App is available on App Store for iOS or Google Play for Android.

As a registered myNEWS Malaysia App member, you will receive membership communications about the membership program and rewards, your points collection, membership promotions and monthly specials.

Please follow below steps when you make payment with myNEWS Malaysia App:-

  • Ensure coupon button(s) has been activated and present them to the cashier. (If available)
  • Select a myNEWS Virtual Card on myNEWS Malaysia App and present your phone to cashier for verification of member status.
  • Allow the cashier to scan all purchases.
  • Present your selected myNEWS Virtual Card on myNEWS Malaysia App again to the cashier for barcode scanning to proceed with payment.
*Please refer to the Redemption Instructions and Terms and Conditions prior redeeming your rewards.
*Payment for any reload services, mobile starter packs, bill payment, courier services and money changing services are not applicable.

If your mobile device is lost or stolen, follow these steps to sign out from your myNEWS Malaysia App account:-

  • Report stolen or lost of mobile device via mynewscareline@mynews.com.my.
  • A few security questions will be asked for verification purposes.
  • Once verified, myNEWS.com will force sign out from your stolen or lost mobile device.

Alternatively, you will be automatically signed out from myNEWS Malaysia App account on your old mobile device when login to myNEWS Malaysia App with your new mobile device.

If you’ve forgotten your myNEWS Malaysia App password, follow these steps to regain access to your account:-

  • Tap ‘Forgot Password’ link on the ‘Login’ Page.
  • Enter your registered phone number and tap ‘Reset Password’.
  • You will receive a 4-digit verification code via text message (SMS).
  • Enter the verification code and tap ‘Next’.
  • Enter your new password and confirm new password then tap ‘Done’.
  • You can now log in with your phone number and new password.
You can download myNEWS Malaysia App from App Store for iOS or Google Play for Android on your new mobile device and sign in with your account information. Once you have signed in, you will be logout automatically from myNEWS Malaysia App Account on your old mobile device.
You are unable to use myNEWS Malaysia App on multiple devices. You will be logout automatically from your previous mobile device when you signed into myNEWS Malaysia App with the new mobile device.
You are required to connect your Facebook or Google under ‘myACCOUNT’ > ‘My Profile’ in order to login via Facebook or Google.
myNEWS Malaysia App is available on App Store for iOS or Google Play for Android.
As a registered myNEWS Malaysia App member, you’ll receive updates on membership rewards, earn points across all four brands, and enjoy exclusive promotions and monthly specials.

Please follow below steps when you make payment with myNEWS Malaysia App:-

  • Open the myCARD page on the myNEWS Malaysia App and present the barcode to the cashier.
  • Inform the cashier that you would like to pay using your myNEWS Malaysia App credit.
  • Allow the cashier to scan all your purchases.
  • The cashier will check out the transaction.

*Please refer to the Redemption Instructions and Terms and Conditions prior redeeming your rewards.

*Payment for any reload services, mobile starter packs and bill payment are not applicable.

If your mobile device is lost or stolen, follow these steps to sign out from your myNEWS Malaysia App account:-

  • Report stolen or lost of mobile device via mynewsapp.careline@mynews.com.my.
  • A few security questions will be asked for verification purposes.
  • Once verified, myNEWS.com will force sign out from your stolen or lost mobile device.

Alternatively, you will be automatically signed out from myNEWS Malaysia App account on your old mobile device when login to myNEWS Malaysia App with your new mobile device.

If you’ve forgotten your myNEWS Malaysia App password, follow these steps to regain access to your account:-

  • Tap ‘Forgot Password’ link on the ‘Login’ Page.
  • Enter your registered phone number and tap ‘Reset Password’.
  • You will receive a 4-digit verification code via text message (SMS).
  • Enter the verification code and tap ‘Next’.
  • Enter your new password and confirm new password then tap ‘Done’.
  • You can now log in with your phone number and new password.
You can download myNEWS Malaysia App from App Store for iOS or Google Play for Android on your new mobile device and sign in with your account information. Once you have signed in, you will be logout automatically from myNEWS Malaysia App Account on your old mobile device.
You are unable to use myNEWS Malaysia App on multiple devices. You will be logout automatically from your previous mobile device when you signed into myNEWS Malaysia App with the new mobile device.

You are required to register myNEWS Malaysia App to become a member to earn myPOINTS. You will be awarded 1 myPOINTS for every RM1 spent at myNEWS, CU, SUPERVALUE and Maru Coffee stores* in Malaysia.

*Not applicable to any Airport Airside, and First World Hotel (Genting) store.
* Payment for any reload services, mobile SIM packs and bill payment myNEWS app are not applicable.
You can check your myPOINTS balance by tapping on Points on the Home page.
myPOINTS are non-transferable.

You are entitled for myPOINTS* with amount paid for the said purchase with any payment method that’s available at myNEWS, CU, SUPERVALUE and Maru Coffee stores.

*Not applicable to any Airport Airside, and First World Hotel (Genting) store.
*Payment for any reload services, mobile SIM packs and bill payment myNEWS app are not applicable.
myPOINTS will expire every two December 31s. For example, points earned in October 2024 will expire on 31 December 2025, while points earned in February 2025 will expire on 31 December 2026.
You will need to utilize the points before it expires.
You are not allowed to collect myPOINTS when you redeem your myPOINTS for purchases.

There are 4 different types of reward under myREWARDS:- *Applicable when you registered myNEWS Malaysia App as a member.

Type of Rewards Condition Payment Instruction
myDISCOUNTS Member discount on selected merchandise.
  • Open the myCARD page on the myNEWS Malaysia App and present the barcode to the cashier.
  • Allow the cashier to scan all your purchases.
  • The cashier will check out the transaction.
mySTAMPS

Collect all stamps to exchange for coupon or gift.

  • Once collected all stamps, tap ‘Redeem’ button to exchange for coupon to redeem the reward anytime.
  • You will receive the coupon in myCOUPONS.
*Please refer to myCOUPONS on how to redeem the reward.

Collect all stamps to participate in a contest

  • Once collected all stamps, tap ‘Redeem’ button and fill out the form to submit your entry.
myEXCHANGE Use myPOINTS to exchange for coupon.
  • Tap ‘Exchange Now’ to exchange for your desired eCoupon anytime if you have sufficient points.
  • Once you’ve confirmed to exchange, you will receive the coupon in myCOUPONS.
*Please refer to myCOUPONS on how to redeem the reward.
mySPECIAL

Bonus points for selected merchandise.

  • Bring all your purchases (including mySPECIAL merchandise) to the cashier counter.
  • Present myNEWS Malaysia App to the cashier for verification of member status.
  • Allow the cashier to scan your purchases.
  • Present your myNEWS Malaysia App again to the cashier for barcode scanning to checkout. You will receive extra bonus points in condition of a successful barcode scan.

To redeem a coupon, kindly follow the steps below:-

  • Go to ‘myCOUPONS’.
  • Check on the Redemption Instructions and Terms and Conditions to redeem your reward if necessary
  • Ensure the ‘Redeem Now’ button(s) has been activated prior to checkout and present them to the cashier.
    Note: Coupon will be deactivated after 30 minutes.
  • Open the myCARD page on the myNEWS Malaysia App and present the barcode to the cashier.
  • Allow the cashier to scan all your purchases.
  • The cashier will check out the transaction. Your activated coupon will take effect in condition of a successful barcode scan.

You can add a coupon by doing the following:-

  • Go to ‘myCOUPONS’.
  • Tap on the top right corner.
  • Enter the Coupon Code and Verification Code to add the coupon.
  • Tap Confirm.
  • Your coupon will appear on myCOUPONS, Active page.

The myNEWS Credit reload service will be permanently unavailable starting 1st January 2025. Please use any remaining credit balance by 30th June 2025, as credits will be forfeited after this date.

Yes, all myNEWS Credits will expire on 30th June 2025.

No membership fee imposed.
To avoid card deactivation, the validity of myNEWS membership is 1 year from the last transaction transacted.
There are two levels of myNEWS membership. Advance through one elite level when you meet qualifying criteria in one year rolling period.
Membership Ranking Level Qualifying Purchases Benefit*
Friend n/a 1 myPOINTS for every RM1 spent.
Platinum Spend a minimum of RM3,000 in one year rolling period. 2 myPOINTS for every RM1 spent.
*Payment for any reload services, mobile SIM packs and bill payment are not applicable.
Yes, you can check your progress in ‘myACCOUNT’ under ‘My Ranking’.
A one-year rolling period means one-year (12 consecutive months) where a new one-year period begins on the date of myNEWS Malaysia App Member Registration or an upgrade in Membership Ranking Level.
Date Customer Y Customer Z
1st Jan 2025 Customer Y & Z registered to became myNEWS member. Customer Y & Z is a FRIEND member by default.
1st Aug 2025 Customer Y & Z spent more than RM3,000 (since 1st Jan 2025) and became PLATINUM. The one year rolling period resets again.
1st Aug 2026 Customer Y spent less than RM3,000 from 1 August 2025 to 31 July 2026 (1 year rolling period). Customer Y will be downgraded to FRIEND member. Customer Z spent more than RM3,000 from 1 August 2025 to 31 July 2026 (1 year rolling period). Customer Z will maintain as PLATINUM member.
Yes, you will be downgraded by to FRIEND level if you did not fulfil the minimum spending in one year rolling period. For example, if you are a Platinum member and you did not fulfil the minimum of RM3,000 purchases in one year rolling period. You will be downgraded and become a FRIEND member.
Your Accumulated Purchases will expire and reset to zero on each year rolling period.
You can check your transaction history via myNEWS Malaysia App if the myNEWS Card is registered by doing the following:-
Transaction History of myNEWS Card / Virtual Card
  • Go to ‘myCARDS’.
  • Select a Card and tap ‘Manage’.
  • Tap ‘Transaction History’ to check your transaction history of the Card.
Transaction History by Visit
  • Go to ‘myACCOUNT’.
  • Tap ‘My Visit History’ to check your transaction history by visit.
*Amount purchased and any purchasing of service (any reload services, Mobile SIMs pack and bill payments,) will not be displayed on myNEWS Malaysia App.

You can remove yourself from myNEWS Malaysia App push notification list by doing the following:-

  • Go to ‘myACCOUNT’.
  • Uncheck “I would like to receive information from myNEWS.com”.
* By unchecking the notification, you will no longer receive any marketing and advertising information and materials from us.
You cannot edit your ‘Gender’ or ‘Date of Birth’ after completing your initial registration. If you wish to make changes, please contact mynewsapp.careline@mynews.com.my.

You can leave us your comment and thoughts about that outlet by doing the following:-

  • Go to ‘myACCOUNT’.
  • Tap ‘My Visit History’.
  • Select a visited outlet and tap ‘Feedback’.
  • Leave a comment or provide us your feedback at ‘Visit Feedback’.
  • Tap ‘Submit’ when you’re done.
*Alternatively, email us your feedback via mynewsapp.careline@mynews.com.my.

You can update your email address on myNEWS Malaysia App by doing the following:-

  • Go to ‘myACCOUNT’.
  • Tap ‘My Profile’.
  • Enter your new email address in ‘E-Mail Address’.
  • Tap ‘Save’ to update your email address.

You can change your password by doing the following:-

  • Go to ‘myACCOUNT’ and tap ‘My Profile’.
  • Tap ‘Change Password’.
  • Enter your registered mobile number and tap ‘Get Verification Code’ to request a verification code.
  • Enter the 4-digit verification code found in the text messaging (SMS) sent to you.
  • Enter your new password and confirm new password.
  • Tap ‘Confirm’ to change the password.

You can change your phone number from myNEWS Malaysia App by doing the following:-

  • Go to ‘myACCOUNT’ and tap ‘My Profile’.
  • Tap ‘Change Phone Number’.
  • Enter new phone number.
  • Request for verification code by tapping ‘Get Verification Code’.
  • Enter the 4-digit verification code found in the text messaging (SMS) sent to you.
  • Tap ‘Confirm’ to change your mobile number.

You can update your personal details by doing the following:-

  • Go to ‘myACCOUNT’.
  • Tap ‘My Profile’.
  • Update any related personal details.
  • Tap ‘Save’ when you’re done.

Privacy Policy - myNEWS Malaysia App

This Mobile Application Programme (The “myNEWS Malaysia App”) is developed and maintained by myNEWS Retail Sdn. Bhd. (“myNEWS”, “we”, “us” or “our”). We are committed to safeguarding the user’s (“User”, “you” or “your”) privacy and ensuring that your personal data is protected. We therefore make sure that our policies and practices in relation to personal data comply with the requirements of the Personal Data Protection Act 2010 (the “Act”) under the laws of Malaysia.


Privacy Policy

This myNEWS Malaysia App privacy policy (“Policy”) describes how we use and disclose personal information of customers collected through our myNEWS Malaysia App, including other myNEWS, CU, SUPERVALUE and Maru Coffee owned or operated websites and online services that link to this Policy (collectively, the “Sites”), through our programmes and in our physical myNEWS, CU, SUPERVALUE and Maru Coffee stores (“Services”). This Policy does not apply to websites and services that display or link to different privacy statements. Websites and services co-branded with other partners may display or link to a joint privacy statement or separate privacy statements of our partners in addition to our Policy. By accessing the myNEWS Malaysia App or utilising the Services, you hereby voluntarily consent to the use and collection of your information, including your personal information, personal preferences, any information of others provided by you, in the manner described in this Policy. Without limiting the generality of the foregoing, you authorise myNEWS to transmit your information outside Malaysia in the manner and for the purposes described in this Policy.


Personal Data Collected

We may automatically collect online use information when you use our myNEWS Malaysia App. This information may include information about your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilising our myNEWS Malaysia App, your access times, the website that referred you to us, the Web pages you request, and the date and time of those requests. Our collection of online use information may involve the use of cookies. Cookies are small data files stored on your devices. These are sent to your browser from the website that you visit and are stored on your device internal memory.

This myNEWS Malaysia App does not use these “cookies” explicitly. However, the myNEWS Malaysia App may use third party code and libraries that use “cookies” to collection information and to improve their products and/or services. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but if you do so you may not be able to utilize or activate certain available functions of our Service.


Service Providers

We may employ third-party companies and individuals due to the following reasons:-

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform site-related services (including but not limited to data storage, maintenance services, database management, web analytics and improvement of the Site's features); or
  • To assist us in analysing how our Service is used.

These third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


Types of Personally Information Collected

At times, you may be asked to provide your personal information (“Personal Data”) in order to enjoy the Services we offer, but not limited to, including your name, gender, date of birth, age, ethnic status, marital status, income level, mobile phone number, home address, office address, email address, etc. Kindly note that we do not intentionally collect any Personal Data from anyone under the age of 18. If you are under the age of 18, you should not register or submit Personal Data to us.

    We may also collect information about you or others as you provided such as:
  • Your username, password.
  • If you buy goods at myNEWS, CU, SUPERVALUE and Maru Coffee outlets or through our myNEWS Malaysia App or otherwise – what you buy, where you buy, how frequently you buy, rewards you earn, and rewards you redeem.
  • If you register and use our myNEWS Malaysia App – the card number, card transactions, including activating the myNEWS Card, purchasing credit value on the myNEWS Card, redeeming any value, any rewards, coupons, balance transfer and balance enquiries. Information such as your device ID and feature, your location and stores near you and visited by you may be collected.
  • If you take a survey or interact with us in various other ways – demographic information, your comments, feedback, questions or suggestions, and information about subjects that may interest you.
  • Specific purposes for which your Personal Data may be used are set out in our Personal Information Collection Statement under section 6 below, including the use of Personal Data for direct marketing.

Security

myNEWS takes reasonable steps to maintain appropriate administrative, technical and physical safeguards to protect the Personal Data you provide to us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. Personal Data you provide to us is secured with restricted access by authorized personnel only.

While we take these reasonable efforts to safeguard your personal information and information of others that you provided, no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

The myNEWS Malaysia App may contain hyperlinks to other websites provided by third parties. We do not control these third party websites or any of the content contained on those websites. Once you have left our myNEWS Malaysia App, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement for the website you visit.


Enquiries

Should you have any enquiries concerning our Policy, please contact our Customer Careline Team at 1800 88 1231 (during weekdays, Mondays to Friday working hours from 9am – 5:30pm) or send us your queries at mynewscareline@mynews.com.my.


What is the Purpose of the Collection of Personal Data?

As a myNEWS Member, it may be necessary for you to provide us with your Personal Data when you use our myNEWS Malaysia App. If your Personal Data is incomplete or incorrect, we may not be able to provide or continue to provide the Sites to you.

We shall keep your Personal Data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with the laws of Malaysia and are as set out in this Policy. We will retain your Personal Data for a reasonable period, until you request otherwise, and/or as long as the law requires.

You agree that all the Personal Data provided by you to us may be used and retained by us for the following purposes and for other purposes as may be agreed between you and us or required by law from time to time:

  • providing the Services;
  • analysing, verifying and / or checking your credit, payment and / or status in relation to the provision of the Services;
  • enabling the daily operation of your account and / or the collection of amounts outstanding in your account in relation to the Services;
  • carrying out data sorting and analysis to enable us to better understand your characteristics and buying behaviour and to provide other services better tailored to your needs, and to assist us in selecting goods and services that are likely to be of interest to you;
  • providing you with regular communications from us with details of the Services and its benefits;
  • the normal management, operation and maintenance of the performance of the Services;
  • research for service improvement and designing new, or improving existing, Services provided by us, our subsidiaries or our affiliates to you;
  • investigation of complaints, and suspected suspicious transactions;
  • prevention or detection of crime;
  • disclosure as required by law;
  • aggregated behavioural analysis;
  • communicate with you about our brands, products, events or other promotional purposes, including co-branded offers and affiliate and partner offers in relation to our products and services.

We would also like to use your Personal Data (including your name, mobile phone number, address and email address and other information provided to us when you register) for direct marketing to you in relation to:

  1. offers and promotions from us;
  2. other offers and promotions from the third party merchants that we co-operate with to provide benefits to our customers in relation to the following types of products or services:
    • Retail Goods or Services;
    • Financial, insurance, banking and credit cards;
    • Transportation, travel and accommodation;
    • Sports, leisure, recreation and entertainment;
    • Telecommunications products and services;
    • E-commerce (including trading and payment platforms and online auctions)

Please note that we cannot so use your Personal Data unless we have received your consent.


Do We Share and Disclose Your Personal Data?

The data that we collect from you may be transferred to, and stored at, a destination outside Malaysia to administer and/or operate certain functions or services on our behalf. By submitting your information and accessing the myNEWS Malaysia App, you consent and agree to such transfers.

myNEWS shares your personal information or information of others that you provided in limited ways.

  • We may share personal information about you with others with your consent.
  • We may share information with our parent company, myNEWS Holdings Berhad and its subsidiaries and licensees and other affiliated companies.
  • We may disclose specific information (i) upon lawful request, in response to legal process, and when required to comply with laws, (ii) to enforce our agreements, with you, our corporate policies, and terms of use relating to your use of myNEWS, CU, SUPERVALUE and Maru Coffee products and services through the Sites or the Services, or (iii) to protect the rights, property or safety of myNEWS, CU, SUPERVALUE, Maru Coffee and affiliates, myNEWS Holdings Berhad and its subsidiaries and licensees, our employees, agents, customers, and others but only when it is reasonable to do so.
  • In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of our business assets, myNEWS may disclose customers statistics to those involved in the negotiation or personal information after the transfer.

We may also share aggregated or anonymized information that does not directly identify you.


Your Rights

myNEWS offers choices for you to request to access, update, change or delete your Personal Data and how we communicate with you. However, myNEWS reserves the right to deny your request for access or to request for further verification prior to allowing you access. Here are some of the ways you can request changes:

  1. check whether we hold any of your Personal Data;
  2. access your Personal Data held by us;
  3. Log in to your myNEWS Malaysia App account, if you have one, and visit the My Profile section to manage your contact information preferences and to update your personal information.
  4. ascertain our policies and practices (from time to time) in relation to Personal Data;
  5. Users who wish to no longer receive our direct marketing materials may uncheck yourself on ‘I would like to receive information from myNEWS.com’ under My Profile in order to not receive future messages. If you opt out of receiving promotional communications from us, we may still send you non-promotional communications such as notification about your myNEWS Malaysia App account or our ongoing business relations.

Any requests in relation to the above shall be in writing at email:

Email Address: mynewscareline@mynews.com.my myNEWS Retail Sdn Bhd
Lot No. 3, Jalan Teknologi 3/1,
Taman Sains Selangor 1, Seksyen 3, PJU 5,
Kota Damansara, 47810 Petaling Jaya,
Selangor, Malaysia.


Privacy Policy Updates

We may update or revise this Policy from time to time. You should review our Policy periodically so that you keep up-to-date on our most current practices. We will note the effective date of the latest version at the top of the Policy.

In accordance with the Act, we have the right to charge you a reasonable fee for the processing of any Personal Data access request.

myNEWS Support

myNEWS Malaysia App: via My Feedback (under myACCOUNT)

Email: mynewsapp.careline@mynews.com.my

myNEWS Malaysia App Account Terms of Use and Agreement

THE USE OF THIS MYNEWS MALAYSIA MOBILE APPLICATION (THIS “APPLICATION”) CONSTITUTES ACCEPTANCE OF THESE TERMS OF USE (“TERMS”), AS SUCH MAY BE REVISED BY MYNEWS FROM TIME TO TIME, AND IS A BINDING AGREEMENT BETWEEN THE USER (“USER”) AND MYNEWS HOLDINGS BHD. ("MYNEWS") GOVERNING THE USE OF THIS APPLICATION. BY DOWNLOADING OR INSTALLING THIS APPLICATION USER ACKNOWLEDGES AND AGREES TO BE BOUND BY THESE TERMS. IF USER DOES NOT AGREE TO THESE TERMS USER SHOULD UNINSTALL THIS APPLICATION IMMEDIATELY.


Eligibility

The Application may only be used by individuals aged eighteen (18) years or older. If the User is thirteen (13) years or older but under the age of eighteen (18) years, User should review these Terms with User’s parent or guardian to make sure the User and User’s parent or guardian understand them.

myNEWS Virtual Card

These Terms and Conditions govern your access and use of the myNEWS Virtual Card (“myNEWS Card”. The myNEWS Card is associated with your myNEWS Malaysia App Account and is intended for effecting payment for the purchase of goods and/or services offered at myNEWS, CU, SUPERVALUE and Maru Coffee store or, subject to additional requirements. Each myNEWS Virtual Card has a unique myNEWS card number associated with it.

The myNEWS Virtual Card does not contain any preloaded credit value. Effective 1st January 2025, the myNEWS app top-up service will no longer be available. Members must utilize any remaining balance on their myNEWS Virtual Card by 30th June 2025. Any unused balance remaining on the myNEWS Virtual Card after 30th June 2025 will be forfeited and cannot be refunded or reinstated.


Using your myNEWS Virtual Card

You may use your myNEWS Card to purchase goods at myNEWS, CU, SUPERVALUE and Maru Coffee stores (except stores located at Senai International Airport, KLIA2 Airside and Genting stores) if there is credit balance in your myNEWS Virtual Card. You are limited to make payment for bill payment, any reload services or mobile SIMs pack via the myNEWS Card.


Fees and Expiry Date

Members must utilize any remaining balance on their myNEWS Virtual Card by 30th June 2025. Any unused balance remaining on the myNEWS Virtual Card after 30th June 2025 will be forfeited and cannot be refunded or reinstated.


Receipts and Statements

We will not issue or send any statements of itemized transactions from a myNEWS Card to the cardholders. You can check the balance of your myNEWS Card or review the most recent transactions on your myNEWS Malaysia App. Keep your receipts and check your transaction history via our myNEWS Malaysia App to ensure that your account balance is correct.


Redemption

You are required to register myNEWS Malaysia App in order to earn points for all transactions made in myNEWS, CU, SUPERVALUE and Maru Coffee stores in Malaysia, except Senai International Airport, KLIA2 Airside and First World Hotel (Genting) outlet (“myPOINTS”). For those registered users, you will earn myPOINTS every time you make payment by the way of physical cash, debit card, credit card, online banking, myNEWS Card, myNEWS Malaysia App or any other payment methods accepted at our myNEWS, CU, SUPERVALUE and Maru Coffee stores in Malaysia, except Senai International Airport, KLIA2 Airside and First World Hotel (Genting) outlet. In any case where your myNEWS Malaysia App is not presented, you will not be able to enjoy the benefits and privileges. For the avoidance of doubt, no myPOINTS will be earned for any purchasing of services, e.g. any reload services, mobile starter packs, bill payment, courier services, money changing services and etc in myNEWS stores.


Membership Ranking

You are entitled to become Friend member with any purchase. Silver members who have spent above Ringgit Malaysia Three Thousand (RM3,000) on cumulative basis within a 12-month period from the registration date of the myNEWS Card (“one-year rolling period”) will be upgraded automatically to Platinum member on the transaction day their total accumulative spending becomes more than Ringgit Malaysia Three Thousand (RM3,000).

The Platinum membership status will be valid for 12 months. Platinum members are required to spend a minimum of Malaysia Three Thousand (RM3,000) within the Platinum membership validity period to maintain or renew the Platinum membership status. Platinum members who do not achieve the qualifying purchases as stated above will be downgraded automatically to become a Friend member in the next one-year rolling period.


myNEWS Points

Friend member will earn 1 myPOINTS for every RM1 spent. Platinum member will earn 1.2 myPOINTS for every RM1 spent. 200 myPOINTS carry value of RM1. Your myPOINTS accumulated are non-transferable and each point will expire in one year from the last day of the month the myPOINTS have been collected.

The myNEWS Card and myPOINTS accumulated cannot be exchanged for cash or card credit balance unless required by and subject to the terms of this agreement. All reward, coupon, promotions and benefits are valid only within their stipulated periods. The points collection entitlement in the myNEWS Malaysia App is final and no further correspondence will be entertained. We reserve the right to adjust the points tiers or requirements without prior notice.

myPOINTS redemption for coupon to be used for purchases at myNEWS, CU, SUPERVALUE and Maru Coffee stores except Senai International Airport, KLIA2 Airside and First World Hotel (Genting) outlet will be on terms as published in our myNEWS Malaysia App or website or as notified via electronic media from time to time.

The myNEWS app is unable to provide support for any telecommunication services. These services include reload service, mobile starter pack, bill payment, courier service and money changing.


myNEWS Careline

We reserve the right to correct the balance of your myNEWS App Account (including myPOINTS) if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your myNEWS Card, please send us your queries at mynewscareline@mynews.com.my and we will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We will not be liable for any billing error unless you provide us notice within thirty days (30) days from the transaction date. You should monitor your transactions and account balances closely.

Apple and Google Terms and Conditions; myNEWS Policies

These Terms supplement and incorporate (a) in case the myNEWS Malaysia App is distributed through Apple, Inc.’s (“Apple”) system, Apple’s Terms and Conditions (located at www.apple.com/legal/itunes/us/terms.html#service) including, without limitation, the Licensed Application End User License Agreement provided therein (“Apple Terms”); (b) in case the myNEWS Malaysia App is distributed through Google Inc’s (“Google”) system, Google Play Terms of Service (located at http://play.google.com/about/play-terms.html) (“Google Terms”) and (c) other myNEWS policies (“myNEWS Policies”), including the terms of use for the myNEWS Website. If any of the provisions of the Apple Terms, Google Terms or any applicable myNEWS Policies conflict with these Terms, these Terms will prevail, solely to the extent such terms apply to the myNEWS Malaysia App.


User License

Subject to these Terms, myNEWS grants the User a personal, non-exclusive, non-transferable, limited and revocable license to use the myNEWS Malaysia App for personal and/or non-commercial use only on an Apple iPhone, iPad or iPod Touch or an Android device (each a “Device”) owned or controlled by User as permitted by the Apple Terms or the Google Terms and in accordance with these Terms (“User License”). Any use of the myNEWS Malaysia App in any other manner, including, without limitation, resale, transfer, modification or distribution of the myNEWS Malaysia App or text, pictures, music, barcodes, video, data, hyperlinks, displays and other content associated with the myNEWS Malaysia App (“Content”) is prohibited. This Agreement and User License also governs any updates to, or supplements or replacements for, this myNEWS Malaysia App unless separate terms accompany such updates, supplements or replacements, in which case the separate terms will apply.


Online Payment

Users who download the myNEWS Malaysia App to a Device may also elect to participate in certain functionalities of the myNEWS Malaysia App, which will allow the User to use a Device to load value to or make payments using a myNEWS stored value card (“myNEWS Virtual Card”). myNEWS reserves the right at any time to discontinue any or all of the functions of Online Payment.

You may only use the bar code or code generated from myNEWS Malaysia App to make a payment. myNEWS reserves the right to reject any bar code or code presented in any other forms such as screenshots, printed or images generated through any other mediums. myNEWS shall not be liable to verify the identity or authenticity of any Device holder. All transactions carried out from user’s myNEWS account through a Device shall be deemed to be valid and authorised by the user.


User Information

Some functionality of the myNEWS Malaysia App, including Online Payment and location-based services, may require the transmission of information provided by the User, including but not limited to user names and passwords, addresses, e-mail addresses, financial information (such as credit card, debit card numbers, and e-wallet information), the International Mobile Equipment Identity number accessed in the User’s Device, phone-book information, or GPS location (“User Information”). If the User uses such myNEWS Malaysia App functionality, the User consents to the transmission of User Information to myNEWS, its agents and/or service providers and authorizes myNEWS, its agents and/or service providers to record, process, and store such User Information as necessary for the myNEWS Malaysia App functionality and for purposes described in the myNEWS Privacy Policy located at the myNEWS Malaysia App or myNEWS Website. The User is solely responsible for maintaining the confidentiality and security of any User Information transmitted from or stored on a Device for purposes of the myNEWS Malaysia App, including Online Payment for all transactions and other activities undertaken with the myNEWS Virtual Card provided upon registration of the app, whether authorized or unauthorized. The User agrees to immediately notify myNEWS of any unauthorized transactions associated with the myNEWS Malaysia App, including Online Payment, or any other breach of security. myNEWS shall not be responsible for any losses arising out of the loss or theft of User Information transmitted from or stored on a Device or from unauthorized or fraudulent transactions associated with the myNEWS Malaysia App.


Acceptable Use

Use by the User of the myNEWS Malaysia App and any Content and User Information transmitted in connection with the myNEWS Malaysia App is limited to the contemplated functionality. The User agrees that his or her use of the myNEWS Malaysia App and any Content must comply with these Terms and the myNEWS Policies. In no event may the myNEWS Malaysia App be used in a manner that (a) harasses, abuses, stalks, threatens, defames or otherwise infringe or violate the rights of any other party (including but not limited to rights of publicity or other proprietary rights); (b) is unlawful, fraudulent or deceptive; (c) uses technology or other means to access the myNEWS Malaysia App, myNEWS Website or Content that is not authorized by myNEWS; (d) use or launch any automated system, including without limitation, "robots," "spiders," or "offline readers," to access the myNEWS Malaysia App, myNEWS Website or Content; (e) attempts to introduce viruses or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (f) attempts to gain unauthorized access to myNEWS computer network or user accounts; (g) encourages conduct that would constitute a criminal offense, or that gives rise to civil liability; (h) violates these Terms; (i) attempts to damage, disable, overburden, or impair myNEWS servers or networks; or (j) fails to comply with applicable third party terms (collectively “Acceptable Use”). myNEWS reserves the right, in its sole discretion, to terminate any User License, terminate any User’s participation in Online Payment, remove Content or assert legal action with respect to Content or use of the myNEWS Malaysia App, including Online Payment, that myNEWS reasonably believes is or might be in violation of these terms of Acceptable Use or myNEWS Policies including these Terms, but myNEWS failure or delay in taking such actions does not constitute a waiver of its rights to enforce these Terms.


Indemnification

At myNEWS request, the User agrees to defend, indemnify, and hold harmless myNEWS, MYNEWS HOLDINGS BERHAD and their affiliated companies, and their employees, contractors, officers, and directors from any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, expenses (including attorney's fees) that arise from the User’s use or misuse of the myNEWS Malaysia App (including Online Payment), violation of these Terms or violation of any rights of a third party. myNEWS reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by the User, in which event the User will cooperate in asserting any available defences. In the event of any third party claim that the myNEWS Malaysia App or User’s possession and use of the myNEWS Malaysia App infringes that third party’s intellectual property right, myNEWS, not Apple or Google, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.


No Warranties

MYNEWS IS PROVIDING THE MYNEWS MALAYSIA APP TO THE USER "AS IS" AND THE USER IS USING THE MYNEWS MALAYSIA APP AT HIS OR HER OWN RISK. TO THE FULLEST EXTENT ALLOWABLE UNDER APPLICABLE LAW, MYNEWS DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OR CONDITIONS THAT THE MYNEWS MALAYSIA APP IS MERCHANTABLE, OF SATISFACTORY QUALITY, RELIABLE, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, NON-INFRINGING OR FREE OF DEFECTS OR ERRORS OR ABLE TO OPERATE ON AN UNINTERRUPTED BASIS, OR THAT THE USE OF THE MYNEWS MALAYSIA APP BY THE USER IS IN COMPLIANCE WITH LAWS APPLICABLE TO THE USER OR THAT USER INFORMATION TRANSMITTED IN CONNECTION WITH THE MYNEWS MALAYSIA APP (INCLUDING AS PART OF ONLINE PAYMENT) WILL BE SUCCESSFULLY, ACCURATELY OR SECURELY TRANSMITTED.


No Liabilities

myNEWS will not be liable to the User for:

  • any loss of income, business, goodwill or profits arising out of this agreement;
  • any unauthorized access to or alteration, theft or destruction of the myNEWS Card and/or Virtual Card; the consequences of any delay or mistake relating to the use of myNEWS Card and/or Virtual Card caused by any circumstances beyond myNEWS’ control;
  • any loss or damage which was not caused by myNEWS’ breach of this agreement or breach of legal duty of care;
  • any loss or damage which was not a reasonably foreseeable result of either myNEWS’ breach of this agreement or breach of legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time myNEWS and the User entered into this agreement, such loss was contemplated by the User and by myNEWS; or
  • any loss or damage suffered by the User as a result of the User failing to take reasonable precautions against such loss or damage.

Marks, Branding, myNEWS Malaysia App and Content

“myNEWS”, “CU”, “SUPERVALUE”, “MARU COFFEE” and “MYREWARDS” the logos, and other myNEWS trademarks, service marks, graphics and logos used in connection with the myNEWS Malaysia App are trademarks or registered trademarks of MYNEWS HOLDINGS BERHAD (collectively “myNEWS marks”). Other trademarks, service marks, graphics and logos used in connection with the myNEWS Malaysia App are the trademarks of their respective owners (collectively “Third Party Marks”). The myNEWS Marks and Third Party Marks may not be copied, imitated or used, in whole or in part, without the prior written permission of myNEWS or the applicable trademark holder. The myNEWS Malaysia App and the Content are protected by copyright, trademark, patent, trade secret, international treaties, laws and other proprietary rights, and may have security components that protect digital information only as authorized by myNEWS or the owner of the Content.


Governing Law and Jurisdiction

These Terms are governed by the laws of Malaysia, without regard to conflict of laws rules. The User irrevocably consents to the exclusive jurisdiction of the courts of Malaysia for purposes of any legal action arising out of or related to the use of the myNEWS Malaysia App or these Terms.


Changes

myNEWS reserves the right to change or modify these Terms or any other myNEWS Policies related to use of the myNEWS Malaysia App at any time and at its sole discretion by posting revisions on the myNEWS Malaysia App and myNEWS Website. Continued use of the myNEWS Malaysia App following the posting of these changes or modifications will constitute acceptance of such changes or modifications.


Severability

If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.


Assignment

We may transfer all or part of this agreement without such transfer being considered a change to the agreement, by giving notice to you. The company or other entity to whom we transfer this agreement will have the same rights and obligations as we did before the transfer and we will ensure that it agrees in writing to be bound by the terms and conditions of this agreement so that your rights under this agreement are not detrimentally affected.


Entire Agreement; Construction

All correspondence entered into under this agreement will be in the English language. This agreement is the complete and exclusive statement of the agreement between you and MYNEWS HOLDING BHD and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this agreement.

Enquiries or Questions

If you have any questions regarding this myNEWS Malaysia App Account Terms of Use and Agreement, or your myNEWS Card, please email to mynewscareline@mynews.com.my.

MYNEWS RETAIL SDN BHD
Lot No. 3, Jalan Teknologi 3/1,
Taman Sains Selangor 1, Seksyen 3, PJU 5,
Kota Damansara, 47810 Petaling Jaya,
Selangor.

Customer Careline Centre

Email: mynewscareline@mynews.com.my

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