What is myNEWS Malaysia App?
myNEWS Malaysia App provides you with a fast and easy cashless payment using only an App. Keep track of myPOINTS earned and receive exclusive members-only rewards by registering as a member in the App.
Download and register now! Available on the App Store for iPhone and Google Play for Androids.
HOW TO BECOME A MEMBER
Quick & Easy
MEMBER BENEFITS
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FAQ
How We Can Help You?
A myNEWS Card is a store-valued card that works exactly like cash which offers you convenience when you make any purchases at myNEWS.com outlets* in Malaysia. It allows you to top-up a monetary value onto your myNEWS Card for future purchases.
*Not applicable to Senai International Airport, KLIA2 Domestic Airside and First World Hotel (Genting) Outlet.myNEWS Card can be purchased in myNEWS.com outlets* in Malaysia. Upon payment, the Card must be activated at the cashier before making any purchases.
*Not applicable to Senai International Airport, KLIA2 Domestic Airside and First World Hotel (Genting) Outlet.
There is no limit on number of cards you hold. You can obtain as many as you wish.
You can earn myPOINTS* if you registered your myNEWS Card on your myNEWS Malaysia App. Allow the cashier to scan your registered myNEWS Card / App to earn myPOINTS*.
*Except for any purchasing of service (any reload services, starter packs, bill payment, courier services and money changing services).
myNEWS Card allows you the flexibility of making purchases via cashless
transactions and collection of points (members only).
Customer is solely responsible for the use of their Card. A replacement card will not be provided, and its card balance will be forfeited.
If your Card is registered on myNEWS App. You will be able to protect your balance by blocking your Card and transfer the card balance to another registered myNEWS Card / Virtual Card via myNEWS App.
No. All myNEWS Card purchased or received are non-refundable nor exchangeable for cash.
Allow the cashier to scan all your purchases. Then, present your myNEWS Card for barcode scanning to proceed with the payment.
myNEWS Card will expire if not used in three years after the last transaction transacted.
A RM10 administration fee will be charged for closing the account. Balance will be forfeited.
A myNEWS Virtual Card is an online card that is not physically issued. It works exactly like myNEWS Card where customer can make any purchases at myNEWS.com outlets* in Malaysia. It allows you to register as a member without having to purchase a physical myNEWS Card.
*Not applicable to Senai International Airport, KLIA2 Domestic Airside and First World Hotel (Genting) Outlet.
You will receive a myNEWS Virtual Card for free when you download and register
myNEWS Malaysia App to become a member. However, you are required to reload
the Virtual Card to enjoy member-only benefits.
You will need to reload your myNEWS Virtual Card to use it. For payment purpose,
allow the cashier to scan all your purchases. Then, present your myNEWS Card for barcode scanning to proceed with the payment.
myNEWS Virtual Card is unremovable from myNEWS Malaysia App.
You are unable to block the Virtual Card however you can contact myNEWS Careline to force sign out
from your myNEWS Malaysia App Account if you lost your mobile phone.
myNEWS Virtual Card will expire if not used in three years after the last transaction made.
A RM10 administration fee will be charged for closing the account. Balance will be forfeited.
myNEWS Malaysia App is available on App Store for iOS or Google Play for Android.
As a registered myNEWS Malaysia App member, you will receive membership communications about the membership program and
rewards, your points collection, membership promotions and monthly specials.
You can add additional myNEWS Card into myNEWS Malaysia App by doing the following:-
- Go to ‘myCARDS’ and tap on the ‘+’ sign to add card.
- Enter your unique myNEWS Card Name, ID and PIN.
- Your myNEWS Card will now appear in your myNEWS Malaysia App.
It is not mandatory to purchase a myNEWS Card to become a member. You will become
a myNEWS member once you registered the myNEWS Malaysia App. A myNEWS Virtual Card will be provided after the registration.
You can add a myNEWS Card into myNEWS Malaysia App by doing the following:-
- Go to ‘myCARDS’ and tap on the ‘+’ sign to add card.
- Enter your unique myNEWS Card Name, ID and PIN.
- Your myNEWS Card will now appear in your myNEWS Malaysia App.
You can add a maximum of 5 myNEWS Cards into your myNEWS Malaysia App Account.
Inclusive of myNEWS Virtual Card will have a total of 6 Cards in your myNEWS Malaysia App Account.
You can change your default or primary card on myNEWS Malaysia App by doing the following:-
- Go to ‘myCARDS’
- Select a card to be set as default or your primary card.
- Tap ‘Manage’
- Tap ‘Set as Default’.
You can delete or remove a myNEWS Card on myNEWS Malaysia App by doing the following:-
- Go to ‘myCARDS’
- Select a card to be removed
- Tap ‘Manage’
- Tap ‘Remove this Card’
- Tap ‘Confirm’ to remove the card.
Please follow below steps when you make payment with myNEWS Malaysia App:-
- Ensure coupon button(s) has been activated and present them to the cashier.
- Select a myNEWS Card on myNEWS Malaysia App and present your phone to cashier for verification of member status.
- Allow the cashier to scan all purchases.
- Present your selected myNEWS Card on myNEWS Malaysia App again to the cashier for barcode scanning to proceed with payment.
*Please refer to the Redemption Instructions and Terms and Conditions prior redeeming your rewards.
If your mobile device is lost or stolen, follow these steps to sign out from your myNEWS Malaysia App account:-
- Report stolen or lost of mobile device via mynewscareline@mynews.com.my.
- A few security questions will be asked for verification purposes.
- Once verified, myNEWS.com will force sign out from your stolen or lost mobile device.
Alternatively, you will be automatically signed out from myNEWS Malaysia App account on your old mobile device when login to myNEWS Malaysia App with your new mobile device.
If you’ve forgotten your myNEWS Malaysia App password, follow these steps to regain access to your account:-
- Tap ‘Forgot Password’ link on the ‘Login’ Page.
- Enter your registered phone number and tap ‘Reset Password’.
- You will receive a 4-digit verification code via text message (SMS).
- Enter the verification code and tap ‘Next’.
- Enter your new password and confirm new password then tap ‘Done’.
- You can now log in with your phone number and new password.
You can download myNEWS Malaysia App from App Store for iOS or Google Play for Android on your new
mobile device and sign in with your account information. Once you have signed in, you will be
logout automatically from myNEWS Malaysia App Account on your old mobile device.
You are unable to use myNEWS Malaysia App on multiple devices. You will be logout
automatically from your previous mobile device when you signed into myNEWS Malaysia App with the new mobile device.
You are required to connect your Facebook or Google under ‘myACCOUNT’ > ‘My Profile’ in order
to login via Facebook or Google.
You are required to register myNEWS Malaysia App to become a member to earn myPOINTS. You will be awarded 1 myPOINTS for every RM1 spent at myNEWS.com outlets* in Malaysia.
*Not applicable to Senai International Airport, KLIA2 Domestic Airside and First World Hotel (Genting) Outlet.* Except for any purchasing of service (any reload services, starter packs, bill payment, courier services and money changing services).
You can check your myPOINTS balance via myNEWS Malaysia App on ‘myCARD’ page.
myPOINTS are non-transferable.
All accumulated myPOINTS from separate myNEWS Cards will automatically merge into
one myNEWS Malaysia App Account if your myNEWS Cards are registered on
myNEWS Malaysia App as a member (including myNEWS Virtual Card).
You are entitled for myPOINTS* with amount paid for the said purchase with any payment method that’s available at myNEWS Outlets.
*Not applicable to Senai International Airport, KLIA2 Domestic Airside and First World Hotel (Genting) Outlet.*Except for any purchasing of service (any reload services, starter packs, bill payment, courier services and money changing services).
Your myPOINTS will expire in one year rolling period from the date collected. For example, points
collected in January 2017 will expire by 31 January 2018.
You will need to utilize the points before it expires.
You are not allowed to collect myPOINTS when you redeem your myPOINTS for purchases.
There is 4 different types of reward under myREWARDS:- *Applicable when you registered myNEWS Malaysia App as a member.
| Type of Rewards | Condition | Payment Instruction |
|---|---|---|
| myDISCOUNTS | Member discount on selected merchandise. |
|
| mySTAMPS |
Collect all stamps to exchange for coupon or gift. |
|
| myEXCHANGE | Use myPOINTS to exchange for coupon. |
|
| mySPECIAL |
Bonus points for selected merchandise. |
|
To redeem a coupon, kindly follow the steps below:-
- Go to ‘myCOUPONS’.
- Check on the Redemption Instructions and Terms and Conditions to redeem your reward if necessary
- Ensure the ‘Redeem Now’ button(s) has been activated prior to checkout and present them to the cashier.
Note: Coupon will be deactivated after 30 minutes. - Present your registered myNEWS Card or myNEWS Malaysia App to the cashier for verification of member status.
- Allow the cashier to scan your purchases.
- Present your registered myNEWS Card or myNEWS Malaysia App again to the cashier for barcode scanning to checkout. Your activated coupon will take effect in condition of a successful barcode scan.
You can add a coupon by doing the following:-
- Go to ‘myCOUPONS’.
- Tap on the top right corner.
- Enter the Coupon Code and Verification Code to add the coupon.
- Tap Confirm.
- Your coupon will appear on myCOUPONS, Active page.
You can reload your myNEWS Card or myNEWS Malaysia App at any myNEWS outlets* or via myNEWS Malaysia App
*Not applicable to Senai International Airport, KLIA2 Domestic Airside and First World Hotel (Genting) Outlet.
You can reload your myNEWS Card or myNEWS Malaysia App at any myNEWS.com outlets* by doing the following:-
myNEWS Card
- Inform cashier the reload amount to your myNEWS Card.
- Present the barcode of your myNEWS Card for verification of member status.
- Present the barcode of your myNEWS Card again to reload.
myNEWS Malaysia App
- Inform cashier the reload amount to your selected myNEWS Card / Virtual Card.
- Go to ‘myCARDS’ and select a Card.
- Present the barcode of your selected myNEWS Card / Virtual Card to the cashier for verification of member status.
- Present the barcode of your selected myNEWS Card / Virtual Card again to reload.
You can reload your registered myNEWS Card online via myNEWS Malaysia App by doing the following:-
- Tap ‘E-Top Up’ on ‘myHOME’ screen / Go to ‘myCARDS’ screen
- Select a Card and tap ‘Top Up’
- Choose your desired top up value / key in a desired amount and tap ‘Proceed’.
- Choose a payment method and proceed with payment.
You can choose a reload value from RM10, RM30, RM50, RM100 and RM150.
Yes. For security reason, each myNEWS Card can store only up to RM1,500.
Unfortunately, the payment modes acceptable to load or reload a myNEWS Card are cash,
debit card and credit card. You cannot load or reload a myNEWS Card with another myNEWS Card.
You can check your card balance at myNEWS.com outlet* in Malaysia by asking for balance inquiry from our friendly cashier.
Alternatively, you can check your Card Balance if it’s registered on myNEWS Malaysia App by doing the following:-
- Go to ‘myCARDS’.
- Select any Card that you wish to check.
- Card Balance will be shown under the barcode.
Yes, you can transfer the balance from one myNEWS Cards to another if Cards are registered on your myNEWS Malaysia App by doing the following:-
- Go to ‘myCARDS’.
- Select a Card you wish to transfer balance from.
- Tap ‘Manage’ then tap ‘Funds Transfer’.
- Select and tap on the Card that you wish to transfer balance to.
- Tap ‘Confirm’ to transfer balance.
Download myNEWS Malaysia App on App Store for iOS or Google Play for Android.
Create your myNEWS Malaysia App Account by registering in the App and you will become a member.
No membership fee imposed.
To avoid card deactivation, the validity of myNEWS membership is 3 years from the last transaction transacted.
There are three levels of myNEWS membership. Advance through two elite levels when you
meet qualifying criteria in one year rolling period.
*Except for any purchasing of service (any reload services, starter packs, bill payment,
courier services and money changing services).
| Membership Ranking Level | Qualifying Purchases | Benefit* |
|---|---|---|
| Silver | n/a | 1 myPOINTS for every RM1 spent. |
| Gold | Spend a minimum of RM1,000 in one year rolling period. | 1.1 myPOINTS for every RM1 spent. |
| Platinum | Spend a minimum of RM2,000 in one year rolling period. | 1.2 myPOINTS for every RM1 spent. |
Yes, you can check your progress in ‘myACCOUNT’ under ‘My Ranking’.
A one-year rolling period means one-year (12 consecutive months) where a new one-year period begins on the date of myNEWS Malaysia App Member Registration or an upgrade in Membership Ranking Level.
| Date | Customer Y | Customer Z |
|---|---|---|
| 1st Jan 2017 | Customer Y & Z registered to became myNEWS member. Customer Y & Z is a SILVER member by default. |
|
| 1st Jun 2017 | Customer Y & Z spent more than RM1,000 and became GOLD member. The one year rolling period resets. | |
| 1st Aug 2017 | Customer Y & Z spent more than RM2,000 (since 1st Jun 2017) and became PLATINUM. The one year rolling period resets again. | |
| 1st Aug 2018 | Customer Y spent less than RM2,000 from 1 August 2017 to 31 July 2018 (1 year rolling period). Customer Y will be downgraded to GOLD member. | Customer Z spent more than RM2,000 from 1 August 2017 to 31 July 2018 (1 year rolling period). Customer Z will maintain as PLATINUM member. |
Yes, you will be downgraded by 1 level if you did not fulfil the minimum spending in one year
rolling period. For example, if you are a Platinum member and you did not fulfil the minimum
of RM2,000 purchases in one year rolling period. You will be downgraded and become a Gold member.
Your Accumulated Purchases will expire and reset to zero on each year rolling period.
Yes, you can make multiple payment methods in one transaction.
You can check your transaction history via myNEWS Malaysia App if the myNEWS Card is registered by doing the following:-
Transaction History of myNEWS Card / Virtual Card
- Go to ‘myCARDS’.
- Select a Card and tap ‘Manage’.
- Tap ‘Transaction History’ to check your transaction history of the Card.
Transaction History by Visit
- Go to ‘myACCOUNT’.
- Tap ‘My Visit History’ to check your transaction history by visit.
You can remove yourself from myNEWS.com push notification list by doing the following:-
- Go to ‘myACCOUNT’.
- Uncheck “I would like to receive information from myNEWS.com”.
You are not allowed to edit your ‘Gender’ or ‘Date of Birth’ after your first registration.
You can leave us your comment and thoughts about that outlet by doing the following:-
- Go to ‘myACCOUNT’.
- Tap ‘My Visit History’.
- Select a visited outlet and tap ‘Feedback’.
- Leave a comment or provide us your feedback at ‘Visit Feedback’.
- Tap ‘Submit’ when you’re done.
You can update your email address on myNEWS Malaysia App by doing the following:-
- Go to ‘myACCOUNT’.
- Tap ‘My Profile’.
- Enter your new email address in ‘E-Mail Address’.
- Tap ‘Save’ to update your email address.
You can change your password by doing the following:-
- Go to ‘myACCOUNT’ and tap ‘My Profile’.
- Tap ‘Change Password’.
- Enter your registered mobile number and tap ‘Get Verification Code’ to request a verification code.
- Enter the 4-digit verification code found in the text messaging (SMS) sent to you.
- Enter your new password and confirm new password.
- Tap ‘Confirm’ to change the password.
You can change your phone number from myNEWS Malaysia App by doing the following:-
- Go to ‘myACCOUNT’ and tap ‘My Profile’.
- Tap ‘Change Phone Number’.
- Enter new phone number.
- Request for verification code by tapping ‘Get Verification Code’.
- Enter the 4-digit verification code found in the text messaging (SMS) sent to you.
- Tap ‘Confirm’ to change your mobile number.
You can update your personal details by doing the following:-
- Go to ‘myACCOUNT’.
- Tap ‘My Profile’.
- Update any related personal details.
- Tap ‘Save’ when you’re done.
By connecting your Facebook or Google account, you can log into myNEWS Malaysia App faster and
conveniently without entering your registered phone number and password.